Legal · Policy

Refund and Cancellation Policy — Compliant Retrofits Ltd

At Compliant Retrofits Ltd, we aim to provide a transparent and professional service. This policy explains the circumstances under which cancellations, refunds and any applicable charges are handled for our services.

Last updated: July 2026

Section 1

Training Courses

14-Day Cooling-Off Period

You have the right to cancel your training course booking within 14 days of purchase for a full refund, provided no course materials have been accessed and no training has commenced.

How to Cancel

Send an email to info@compliantretrofits-sprint7-hhdhfcdkaqemgraw.uksouth-01.azurewebsites.net with “Cancellation Request” in the subject line. Include your name, course name and order number.

After Course Commencement

If you cancel after the course has started, no refund will be issued. You may be able to transfer to a future course date (subject to availability and an admin fee of £50). Transfer requests must be made at least 7 days before the original course start date.

Section 2

Consultancy Services

Pre-Service Cancellation

If you cancel before any work has commenced, you receive a full refund of any deposit paid.

During Service

If you cancel after work has commenced, you will be charged for work completed at our daily or hourly rate, as follows:

Retrofit assessment (completed)£300–£600

Retrofit coordination (in progress)Pro-rated · £500–£1,500 per project

Compliance documentation (partial)Pro-rated · £200–£500

We will provide a detailed breakdown of charges upon cancellation.

Section 3

ECO4 Support

If we have not yet submitted your application90% refund

If we have submitted your applicationNo refund (work completed)

If the application is successfulNo refund

We will inform you before submitting your application, so you can decide whether to proceed.

Section 4

Home Energy Upgrades

Quotes are provided free of charge. If you decide not to proceed after receiving a quote, there is no charge.

If work has commenced and you cancel, you will be charged for materials and labour already incurred. We will provide a detailed breakdown of incurred costs upon cancellation.

Cooling-Off Period for Home Energy Upgrades

You have a 14-day cooling-off period under consumer protection regulations. If you cancel within 14 days of agreeing to the work, you receive a full refund of any deposit paid (provided no work has commenced).

Section 5

How Refunds Are Processed

Refunds are issued within 14 days of cancellation confirmation
Refunds are made to the original payment method
Processing time depends on your bank (typically 3–10 business days)
We'll send a confirmation email when your refund has been processed

Exceptions — no refunds will be issued for:

Services that have been fully completed
Training courses where materials have been accessed or training has commenced
ECO4 applications after submission
Cancellations made after the 14-day cooling-off period for home energy upgrades where work has commenced

We will explain the reason for any refund refusal in writing.