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Legal · Last Updated 1 June 2026

Terms and Conditions

By using Compliant Retrofits services, you agree to our Terms and Conditions, which outline the responsibilities of both the client and the company throughout the retrofit process. All works are delivered in line with UK compliance standards, and acceptance of quotations confirms agreement to project terms, timelines, and applicable funding requirements.

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The Basics

What Do These Terms Cover?

Welcome to Compliant Retrofits Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website (compliantretrofits.co.uk) and our retrofit compliance, training, and consultancy services.

By using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our website or services.

Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.

Last updated: 1 June 2026. We may update these Terms from time to time. The latest version will always be published on this page.

Scope of Services

What Services Do We Provide?

We provide the following services for clients in Manchester and across the UK. These Terms apply to every service category listed below.

Retrofit Compliance Services

  • PAS 2035 guidance and retrofit assessment
  • ECO4 scheme support and grant applications
  • EPC rating improvement
  • Post-installation monitoring and ventilation assessment
  • Technical monitoring (C1 to C4)

Training and Certification Courses

  • NVQ retrofit insulation training (Level 2 and Level 3)
  • PAS 2030 and PAS 2035 training
  • MCS training and internal audit training
  • Fenestration, roof extension, ventilation, and draught proofing NVQs

Home Energy Upgrades

  • Loft conversions, full house renovations, house extensions, room in roof conversions
  • Solar panels, battery storage, air source heat pumps
  • All types of insulation (loft, cavity, internal, external, underfloor, solid floor, park home)

Consultancy and B2B Support

  • Retrofit assessment, coordination, and compliance consultancy
  • Traditional buildings consultancy and training
  • Internal auditing services
  • ISO certification support (9001, 14001, 27001, 45001) — delivered with accredited certification partners
  • B2B support for housing associations, local authorities, property developers, energy assessors, and installers

Service Agreements

Do We Require Separate Service Agreements?

Specific services may require a separate service agreement, which will be provided before work commences. The service agreement will outline:

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Scope of work and deliverables

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Timeline and milestones

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Payment terms and schedule

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Cancellation terms and fees

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Warranties and guarantees

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Specific conditions for your project

Order of precedence: in the event of a conflict between these Terms and a service agreement, the service agreement shall prevail.

ECO4 grant applications: additional terms from the scheme administrator may apply. We will notify you of these before submitting your application.

Cancellations & Refunds

What Is Your Cancellation and Refund Policy?

Cancellation and refund terms vary by service type. The summaries below set out the standard position for each category.

Training Courses

  • 14-day cooling-off period: cancel within 14 days of purchase for a full refund (if no course materials have been accessed and no training has commenced)
  • After course commencement: no refund. Transfer to a future date may be available (£50 admin fee, subject to availability)
  • Transfer requests must be made at least 7 days before the original course start date

Consultancy Services

  • Pre-service cancellation: full refund of deposit if no work has commenced
  • During service: charged for work completed at the daily or hourly rate (£500–£1,000 per day, pro-rated)

ECO4 Support

  • Application not yet submitted: 90% refund
  • Application submitted: no refund (work completed)
  • Application successful: no refund

Home Energy Upgrades

  • Quotes are free with no obligation
  • 14-day cooling-off period under the Consumer Contracts Regulations
  • After work commences: charged for materials and labour already incurred

For full details, see our Refund and Cancellation Policy.

Liability

What Is Our Limitation of Liability?

To the maximum extent permitted by law, the following limitations apply to all services we provide.

What We Are Not Liable For

  • Indirect or consequential damages — for example, loss of profits, loss of data, or loss of business
  • Liability cap: our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
  • Force majeure: delays caused by circumstances beyond our reasonable control

What Is Never Excluded

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law
  • Breach of your legal rights — for example, your consumer rights

For ECO4-funded projects: our liability is limited to the services we provide. We are not liable for decisions made by scheme administrators — for example, application rejection or funding changes.

Warranties

What Warranties Do We Provide?

We Warrant That

  • Our services will be provided with reasonable care and skill
  • We comply with all applicable laws and regulations
  • Our team holds appropriate qualifications, and retrofit work is delivered in line with the PAS 2035 framework
  • We proactively follow the RECC consumer protection standards in how we sell and deliver our services

Third-Party Warranties

  • Insulation installations: CIGA 25-year guarantee (where applicable)
  • Solar panels and heat pumps: manufacturer warranties (typically 5–10 years parts, 25 years performance)
  • We will provide warranty documentation for all installations

Limitations

To be fair and transparent with every client, there are outcomes we cannot guarantee:

  • We do not guarantee specific energy savings — savings depend on property condition, occupant behaviour, and external factors
  • We do not guarantee ECO4 or BUS grant approval — decisions are made by scheme administrators
  • We do not guarantee EPC rating improvements — outcomes depend on property-specific factors

Get in Touch

How Can You Contact Us About These Terms?

If anything in these Terms is unclear — or you would like to discuss how they apply to your project, course booking, or consultancy engagement — our team is happy to help before you commit to anything.

You may also find the answer in one of our related policies:

Privacy Policy Refund & Cancellation Policy Cookie Policy Complaint Procedure

Questions About These Terms

Address

Unit 26, Longsight Business Park,
69 Hamilton Road, Manchester,
England, M13 0PD

We aim to respond to all enquiries within 5 working days

Compliant Retrofits

Ready to Get Started With Your Retrofit Project?

Contact us with any questions about these Terms and Conditions — or book a consultation to talk through your retrofit, training, or consultancy requirements with our team.

Contact Us About These Terms Book a Consultation

Prefer email? Write to info@compliantretrofits-sprint7-hhdhfcdkaqemgraw.uksouth-01.azurewebsites.net — we aim to respond within 5 working days.