At Compliant Retrofits Ltd, we are committed to delivering a professional, transparent and high-quality service. If you are dissatisfied with any aspect of our work, please let us know so we can investigate promptly, resolve the issue fairly and use your feedback to improve our services.
Last updated: July 2026
We are committed to providing high-quality retrofit compliance, training and home energy upgrade services to our clients in Manchester and across the UK. We strive to get things right first time.
However, we recognise that sometimes things can go wrong. If something does, we want to know about it so we can put it right, learn from it and improve our services.
Please raise your complaint in writing — written complaints only (no phone complaints) — so we maintain a clear audit trail for your protection and ours.
Email: complaints@compliantretrofits-sprint7-hhdhfcdkaqemgraw.uksouth-01.azurewebsites.net
Write to us: Complaints, Compliant Retrofits Ltd, Unit 26 – Longsight Business Park, 69 Hamilton Road, Manchester, England, M13 0PD
We acknowledge your complaint within 3 working days of receipt, including your complaint reference number, the name of the person handling it, our complaints timeline, and what to expect next.
We investigate thoroughly — reviewing project files, communications and site records; speaking with team members involved; inspecting your property if relevant; and consulting external partners (e.g. training providers) if applicable. We may contact you for more information.
We provide a written response within 14 working days of receiving your complaint — our findings, whether we uphold your complaint, any actions to put things right, any remedy offered, and our final decision.
If you are not satisfied with our final response, you may escalate your complaint to an independent dispute resolution or advice service.
Free, independent and impartial dispute resolution for eligible renewable-energy and energy-efficiency complaints (available where the installer is a member of a qualifying scheme).
Free dispute resolution for RECC members. We are working towards RECC accreditation.
Free, impartial consumer advice — available before or alongside escalating a complaint.
Your local Trading Standards office can also provide advice — contact them via Citizens Advice.
We maintain a confidential complaint log to track all complaints and resolutions. This helps us:
Some services are delivered through our white-label partners (for example ISO certification and specialist training). If your complaint relates to an external partner:
Written complaints maintain a clear audit trail for your protection and ours, so there is no dispute about what was said or when.
We recommend raising complaints as soon as possible. There is no strict time limit, but evidence may be harder to obtain after 12 months.
Yes, but we may need permission from the previous owner to access records. Please provide as much information as possible.
The Ombudsman's decision is binding on us but not on you — you may still pursue legal action if you are not satisfied.
No. We will continue to deliver your project while investigating your complaint. If you prefer to pause work, just let us know.
Please submit your complaint in writing so we can log it and respond within our published timelines.
Phone line is for general enquiries and help putting your complaint in writing — complaints must be submitted in writing.
Compliant Retrofits · 0161 302 1985 · compliantretrofits.co.uk · Serving customers across the UK
